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Show How You Get the Wow

Buyers don’t automatically trust what a product does. They need to know HOW it does it. A 2025 MIT/Wharton experiment found that when companies reveal how an output is generated (even if the explanation

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The Gratitude Gap

Gratitude is the antidote to almost everything negative … and the fuel behind everything constructive. Happy Thanksgiving to all my American readers! It’s a day when brands blast out thank-you

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Did a Robot Write That Stellar Review?

Authenticity just became an even bigger selling feature. A 2025 arXiv study found that people (and even AI tools) can only tell fake product reviews from real ones about half the time. That’s

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Haptics Are Officially Mainstream

Haptics just jumped from niche tech to Costco shelves, and that changes everything. I recently wrote about the haptic F1 movie trailer you could feel through your phone. And then Costco handed

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How Hustle is Beating Huge

Big innovation rarely comes from big teams. Every startup founder dreams of becoming HUGE. But a recent Forbes article found that the most successful consumer brands are scaling innovation through micro-teams. Those are

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