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The Goodbye Trap

An “Are you sure you want to leave?” message might be doing more damage than good. A new study of AI companion apps shows a common persuasion trick: when users

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How “Smart” Pricing Outsmarts Itself

How pricing that’s too “smart” can backfire on brand loyalty. A new study warns that dynamic pricing without fairness guardrails can trigger backlash. Think airline tickets. You might think you got

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Words That Make Wins

The right words can help make even the most ambitious products take flight. On today’s episode of Product: Knowledge podcast, I talk with Ali Rakhimov — product manager, entrepreneur, and author of Make Pigs Fly —

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How Your Watch Became a Health Detective

It’s cool to think my wristwatch can suddenly flag possible hypertension — no cuff, no appointment, no symptoms. As someone who’s loved using Apple gear since the seventies, I’ve watched plenty of

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