My Daily Emails

I have a special interesting products that transcend generations, and none has done it quite like the Rubik’s Cube. This simple, “low-tech” object celebrated its 50th anniversary last year. The sales

Satisfy customers much? I just read a fascinating report on online retail customer satisfaction trends. While satisfaction scores are falling across the board, ONE company stands out. Chewy (yes, the

I’ve been a Peloton devotee for over five years — I wrote about the company’s origin story and how it slotted into my own fitness and product journeys in I Need

I recently discovered SawStop at a woodworking store I love, and while I’ve not seen their famous safety demo in person, the videos are absolutely arresting. Picture this: A hot dog —

Happy St. Patty’s Day to my Irish (and Irish-lovin’) readers! I’ve been thinking about what traditional Irish pubs can teach us about creating products people strongly crave. Many of these

It’s that time again — Sunday morning. And for about 80% of professionals, the Sunday Scaries are already lurking. That sinking feeling that your brief taste of freedom is ending.

I just learned the story behind BoldHue — a new beauty device that creates custom foundation in one minute — and it perfectly illustrates something I call “the recognition moment.” This

The first time I saw a Dyson Cool, I had a strange reaction. The tall bladeless fan looked alien enough to seem innovative, but familiar enough that I could imagine using

I just read about a study that perfectly illustrates how companies can use neuroscience to reshape our perception of everyday products. Clorox recently partnered with neurotech company Emotiv to scientifically measure

I’ve been deep in positioning this week, thinking about a client’s new product. You know that feeling when a product team has 37 features they’re absolutely certain users need from day one?